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Custom CRM Development

Customer is the most important factor of any business, and relationship with new and prospective customer is even more important. CRM was a term that was used by mainly the big companies to manage their customers, records and their surveys.

But with the custom CRM development and with a product called “ECOS CRM” concept Infoway has taken the CRM [customer relationship management] to a new and different level, now even small and medium businesses can also make use of CRM and take maximum benefits of automated responses, activity audit and marketing perspectives.

Concept Infoway has built a web based CRM, which enables the business to access the data from any part of world with customized access restriction. Most part of CRM is also available on mobile.

Features of CRM [ECOS CRM]

Customer contact management
Calendar for appointment and tasks
Notes
Documents
Tasks
Time cards
Marketing
- Surveys
- Poll
- News Letters
- Email
- SMS
Outlook integration so contacts, notes and calendars are synced from Web to Outlook and vice versa
Mobile version for mobile users
Bug tracking system [Manufacturing, Service, IT Business Specific]
Dashboard for updates on summary
Fully customizable access control so you can specify which user can access what in the system
Quick Summary Tab to show the last 10 activities for each module
Automated emails about tasks, pending tasks, bugs, status etc.
OLAP and MIS [Detailed drill down reporting]
Rich graphical user interface
Detailed reporting for each activity.

Click here to see the screenshots.

Contacts

Contacts Listing with Facebook & Outlook Integration

ECOS CRM Individual Chat & Group Chat

ECOS CRM Reports

ECOS CRM E-mail Repository

ECOS CRM Document Repository with Sync Notification

ECOS CRM Documents Send to ECOS CRM

ECOS CRM Emails Send to ECOS CRM

ECOS CRM Space Allotment